What Our Customers Think? | Sullivan Brothers Toyota
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Sullivan Brothers Toyota Reviews


Sullivan Brothers Toyota Customer Testimonials

James H. Avatar
James H.
6/22/2022 - Google

Just a routine 15 K checkup

Andrew T. Avatar
Andrew T.
6/12/2022 - Google

Joe made the process easy and painless when 80% of Toyotas are sold before they hit the lot.

Judi W. Avatar
Judi W.
6/05/2022 - Google

Zero problems from day 1! Kudos to the service team here. They do great work. 👍

Alexandra W. Avatar
Alexandra W.
6/05/2022 - Google

I purchased a new vehicle today, and had a lovely experience with Darren. I really appreciated that he didn't act like a typical car salesman. He is confident in the product he's selling, and he isn't trying to coerce you to buy a vehicle, which I greatly appreciated. Darren is very knowledgeable about the brand he sells, and was very attentive to the specifications we wanted in a car. He made the process quick and seamless. The other salespeople we encountered at Sullivan were also accommodating and pleasant. Highly recommend this dealership, and highly recommend Darren Andrews!!

Maureen R. Avatar
Maureen R.
5/26/2022 - Google

Service was great.

michael m. Avatar
michael m.
5/26/2022 - Google

Excellent customer service; friendly and attentive staff; very nice waiting area; highly recommended!

Erin D. Avatar
Erin D.
5/26/2022 - Google

The best and easiest experience I’ve ever had buying a car! Go see Darren and you will not be disappointed ! Darren made the process completely stress free and got us exactly what we were looking for in a car. We will definitely be back again for our future car needs!

Al W. Avatar
Al W.
5/05/2022 - Google

I drove in for my appointment they took me right in everything was done in side of an hour

Karen C. Avatar
Karen C.
5/02/2022 - Google

Patty at the front desk is an asset to this establishment along with the top notch mechanics who efficiently and professionally maintain my Toyota Rav 4. Thank you all for having the best customer service and professionalism around🙏🏻

Susan B. Avatar
Susan B.
4/17/2022 - Google

Best car buying experience EVER! We were looking for a Highlander - Limited w/ a bench seat (not Captains Chairs for the 2nd row). We know, from experience that this is a difficult car to find. John assured us (if we were willing to wait) he would get it! He did not make a big deal about it--and he just made it happen!!! They are looking for used cars in good shape -- so we traded our 2016 in! It was 💯 percent NO PRESSURE sale. Everything went as smooth as possible! I would recommend Sullivan Brothers Toyota to anyone! We will definitely be back. Everyone involved was a pleasure to deal with! And special shout-outs to John and Jack, who assisted us with the financing!

Carolyn S. Avatar
Carolyn S.
4/17/2022 - Google

It was a pleasure to work with Joe Borsari. Excellent communication with Justin Culhane!

Susan B. Avatar
Susan B.
4/16/2022 - Facebook

Best car buying experience EVER! We were looking for a Highlander - Limited w/ a bench seat (not Captains Chairs for the 2nd row). We know, from experience that this is a difficult car to find. John assured us (if we were willing to wait) he would get it! He did not make a big deal about it--and he just made it happen!!! They are looking for used cars in good shape -- so we traded our 2016 in! It was 💯 percent NO PRESSURE sale. Everything went as smooth as possible! I would recommend Sullivan Brothers Toyota to anyone! We will definitely be back. Everyone involved was a pleasure to deal with!

Larry F. Avatar
Larry F.
4/08/2022 - Google

Patty was a real pro and explained everything that was going to happen to my car. She also had me sign up for a three year service plan that will save me money over the course of the agreement. Overall I was very satisfied.

Paula M. Avatar
Paula M.
3/18/2022 - Google

Highly recommend for service on your Toyota!!

Jessica S. Avatar
Jessica S.
2/18/2022 - Facebook

I have taken my car twice now for cosmetic maintenance (adding side steps, hood protector, mudflaps, etc.) not only are they AWESOME to deal with and so friendly (Jimmy and Christian are rockstars) they are super expedient. We were in and out in no time, during busy weekends.

Kerry M. Avatar
Kerry M.
2/14/2022 - Google

My Tacoma went in to have a recall taken care of and they informed me that there was a 2nd that they would fix while my truck was there, had them also take care of a broken fuel door and went in the following week for the replacement, all was done in timely fashion and was very happy

Graham D. Avatar
Graham D.
11/18/2021 - Google

I am currently sitting in the waiting room at Sullivan Toyota so I thought I would express my concerns about one of the service advisors. I will not put her name in this review but if Sullivan wants to follow-up I can tell them who it was. Anyway, I have now come to this dealership service center 2 days in a row for service and both days everything and everyone has been great, EXCEPT my service advisor. She was very rude, very abrupt, she was not willing to take responsibility for anything ("I'm just the messenger"), clearly did not like being questioned, and she always seemed very put out whenever I would ask her a question. She also failed to follow-up with me ("Give me 5mins" turned into me having to go out and see her after 20mins!) Her overall attitude expresses clear dissatisfaction with her job.Before I leave today, I plan to ask to be assigned to a different Service Advisor!**Update: A different person came out and gave me my keys and told me there would be no charge, which I very much appreciate (but was NOT the intention of this review) I still believe that service advisor is not the right position for this woman.**

Susan Z. Avatar
Susan Z.
10/30/2021 - Facebook

Great service. Pick up and delivery recommended

Terry W. Avatar
Terry W.
10/30/2021 - Google

We always have a great experience at Sullivan Brothers! Friendly all the time Bob is great and enjoyed speaking with Gill P also.

Joseph C. Avatar
Joseph C.
10/23/2021 - Google

Sullivan makes car buying easy, and they are a fantastic service operation as well. Utilized their collision center recently on our daughters car and made it look perfect, she was thrilled !Thanks to John in sales and Kyle in service.

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James H. Avatar
James H.
6/22/2022 - Google

Just a routine 15 K checkup

Andrew T. Avatar
Andrew T.
6/12/2022 - Google

Joe made the process easy and painless when 80% of Toyotas are sold before they hit the lot.

Judi W. Avatar
Judi W.
6/05/2022 - Google

Zero problems from day 1! Kudos to the service team here. They do great work. 👍

Alexandra W. Avatar
Alexandra W.
6/05/2022 - Google

I purchased a new vehicle today, and had a lovely experience with Darren. I really appreciated that he didn't act like a typical car salesman. He is confident in the product he's selling, and he isn't trying to coerce you to buy a vehicle, which I greatly appreciated. Darren is very knowledgeable about the brand he sells, and was very attentive to the specifications we wanted in a car. He made the process quick and seamless. The other salespeople we encountered at Sullivan were also accommodating and pleasant. Highly recommend this dealership, and highly recommend Darren Andrews!!

Maureen R. Avatar
Maureen R.
5/26/2022 - Google

Service was great.

michael m. Avatar
michael m.
5/26/2022 - Google

Excellent customer service; friendly and attentive staff; very nice waiting area; highly recommended!

Erin D. Avatar
Erin D.
5/26/2022 - Google

The best and easiest experience I’ve ever had buying a car! Go see Darren and you will not be disappointed ! Darren made the process completely stress free and got us exactly what we were looking for in a car. We will definitely be back again for our future car needs!

Al W. Avatar
Al W.
5/05/2022 - Google

I drove in for my appointment they took me right in everything was done in side of an hour

Karen C. Avatar
Karen C.
5/02/2022 - Google

Patty at the front desk is an asset to this establishment along with the top notch mechanics who efficiently and professionally maintain my Toyota Rav 4. Thank you all for having the best customer service and professionalism around🙏🏻

Susan B. Avatar
Susan B.
4/17/2022 - Google

Best car buying experience EVER! We were looking for a Highlander - Limited w/ a bench seat (not Captains Chairs for the 2nd row). We know, from experience that this is a difficult car to find. John assured us (if we were willing to wait) he would get it! He did not make a big deal about it--and he just made it happen!!! They are looking for used cars in good shape -- so we traded our 2016 in! It was 💯 percent NO PRESSURE sale. Everything went as smooth as possible! I would recommend Sullivan Brothers Toyota to anyone! We will definitely be back. Everyone involved was a pleasure to deal with! And special shout-outs to John and Jack, who assisted us with the financing!

Carolyn S. Avatar
Carolyn S.
4/17/2022 - Google

It was a pleasure to work with Joe Borsari. Excellent communication with Justin Culhane!

Susan B. Avatar
Susan B.
4/16/2022 - Facebook

Best car buying experience EVER! We were looking for a Highlander - Limited w/ a bench seat (not Captains Chairs for the 2nd row). We know, from experience that this is a difficult car to find. John assured us (if we were willing to wait) he would get it! He did not make a big deal about it--and he just made it happen!!! They are looking for used cars in good shape -- so we traded our 2016 in! It was 💯 percent NO PRESSURE sale. Everything went as smooth as possible! I would recommend Sullivan Brothers Toyota to anyone! We will definitely be back. Everyone involved was a pleasure to deal with!

Larry F. Avatar
Larry F.
4/08/2022 - Google

Patty was a real pro and explained everything that was going to happen to my car. She also had me sign up for a three year service plan that will save me money over the course of the agreement. Overall I was very satisfied.

Paula M. Avatar
Paula M.
3/18/2022 - Google

Highly recommend for service on your Toyota!!

Jessica S. Avatar
Jessica S.
2/18/2022 - Facebook

I have taken my car twice now for cosmetic maintenance (adding side steps, hood protector, mudflaps, etc.) not only are they AWESOME to deal with and so friendly (Jimmy and Christian are rockstars) they are super expedient. We were in and out in no time, during busy weekends.

Kerry M. Avatar
Kerry M.
2/14/2022 - Google

My Tacoma went in to have a recall taken care of and they informed me that there was a 2nd that they would fix while my truck was there, had them also take care of a broken fuel door and went in the following week for the replacement, all was done in timely fashion and was very happy

Graham D. Avatar
Graham D.
11/18/2021 - Google

I am currently sitting in the waiting room at Sullivan Toyota so I thought I would express my concerns about one of the service advisors. I will not put her name in this review but if Sullivan wants to follow-up I can tell them who it was. Anyway, I have now come to this dealership service center 2 days in a row for service and both days everything and everyone has been great, EXCEPT my service advisor. She was very rude, very abrupt, she was not willing to take responsibility for anything ("I'm just the messenger"), clearly did not like being questioned, and she always seemed very put out whenever I would ask her a question. She also failed to follow-up with me ("Give me 5mins" turned into me having to go out and see her after 20mins!) Her overall attitude expresses clear dissatisfaction with her job.Before I leave today, I plan to ask to be assigned to a different Service Advisor!**Update: A different person came out and gave me my keys and told me there would be no charge, which I very much appreciate (but was NOT the intention of this review) I still believe that service advisor is not the right position for this woman.**

Susan Z. Avatar
Susan Z.
10/30/2021 - Facebook

Great service. Pick up and delivery recommended

Terry W. Avatar
Terry W.
10/30/2021 - Google

We always have a great experience at Sullivan Brothers! Friendly all the time Bob is great and enjoyed speaking with Gill P also.

Joseph C. Avatar
Joseph C.
10/23/2021 - Google

Sullivan makes car buying easy, and they are a fantastic service operation as well. Utilized their collision center recently on our daughters car and made it look perfect, she was thrilled !Thanks to John in sales and Kyle in service.

  • 1
  • 2
  • 27
  • >